Your information, handled with care.

Servanté Studio (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal information we collect, why we collect it, how we use and protect it, and the rights you have under UK data protection law (the UK GDPR and the Data Protection Act 2018). We are the data controller responsible for your personal information.

Information we collect

Information you give us. When you contact us, complete our consultation quiz, or book an appointment, you may provide your name, email address, phone number, details about your hair and the service you are interested in, and anything else you choose to tell us in a message.

Information we collect automatically. When you visit the site we may collect limited technical information through cookies and similar technologies, such as your device type, browser, and how you use the site. See Cookies and analytics below.

How we use your information

We use your personal information to:

• Respond to your enquiries and messages
• Arrange, manage and remind you about appointments
• Provide personalised service and homecare recommendations from your consultation
• Improve our website and understand how it is used
• Meet our legal and regulatory obligations

Our lawful bases for processing are: your consent (for example, optional analytics cookies and marketing); our legitimate interests in running and improving the salon and responding to your enquiry; the performance of a contract with you when you book a service; and where necessary to comply with a legal obligation.

Cookies and analytics

We use a small number of essential cookies that are necessary to make the site work. With your consent, we also use analytics cookies to understand which parts of the site are useful so we can improve it. We will ask for your consent before any non-essential or marketing cookies are set, and you can change your mind at any time by clearing the cookies in your browser. For full details, see our Cookie Policy.

Who we share it with

We do not sell your personal information. We share it only with trusted service providers who help us run the salon and this website, and who are required to protect it and use it only on our instructions. These include our website and database hosting provider, our email delivery provider, our online booking provider, and, where you have consented, our analytics provider. We may also disclose information where required by law.

How long we keep it

We keep your personal information only for as long as we need it for the purposes set out in this policy, or for as long as the law requires. Enquiry and consultation records are kept while we are in contact with you and for a reasonable period afterwards; client and appointment records are kept in line with our business and tax obligations. When information is no longer needed, we securely delete or anonymise it.

Your rights

Under UK data protection law you have the right to:

• Access the personal information we hold about you
• Ask us to correct information that is inaccurate or incomplete
• Ask us to delete your information in certain circumstances
• Object to or restrict how we use your information
• Withdraw consent at any time, where we rely on consent
• Ask for a copy of your information in a portable format

To exercise any of these rights, please contact us using the details below. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority, at ico.org.uk.

Keeping your information secure

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, but we work to protect your information and keep it safe.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised “last updated” date.

Contact us

If you have any questions about this policy or how we handle your personal information, please contact us at info@servantestudio.co.uk or by phone on 01825 769699. You can also write to us at:

Get in touch